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Terms & Conditions


AGREEMENT

Effective Date: January 1, 2021

Website/Mobile Application Covered: www.ddpl.com

THE AGREEMENT: The use of this Website/Mobile Application and Services on this Website/Mobile Application provided by The Director of Dharmanandan Diamonds Pvt. Ltd. (hereinafter referred to as "DDPL") are subject to the following Terms & Conditions (hereinafter the "Terms of Service" or “Terms of Privacy Policy”), all parts and sub-parts of which are specifically incorporated by reference here together with the Privacy Policy. Following are the Terms of Service governing your use of www.ddpl.com (the "Website/Mobile Application"), all pages on the Website/Mobile Application and any services provided by or on this Website/Mobile Application ("Services").

By accessing either directly or through a hyperlink, the Website/Mobile Application, and/ or purchasing something from us, you engage in our "Service" and agree to be bound by the Terms of Service including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation vendors, buyers, brokers, customers, merchants, browsers and/or contributors of content. You acknowledge and agree that the Website/Mobile Application may use your personal information in the manner described in our Service which sets forth how information collected about you is collected, used and stored.

DEFINITIONS

The parties referred to in these Terms of Service shall be defined as follows:

  • DDPL, Us, We: The DDPL, as the creator, operator, and publisher of the Website/Mobile Application, makes the Website/Mobile Application, and certain Services on it, available to users. The Director, DDPL, Us, We, Our, Ours and other first-person pronouns will refer to the DDPL, as well as all employees and affiliates of the DDPL.

  • You, the User, the Customer, the Client: You, as the user of the Website/Mobile Application, will be referred to throughout these Terms of Service with second-person pronouns such as You, Your, Yours, or as User or Customer or Client. For the purpose of these Terms of Service, the term "User" or "you" shall mean any natural or legal person who person is accessing the Website/Mobile Application. The term '"Your" shall be construed accordingly.

  • Parties: Collectively, the parties to these Terms of Service (DDPL and You) will be referred to as Parties.

ASSENT & ACCEPTANCE

By using the Website/Mobile Application, You warrant that You have read and reviewed these Terms of Service and that You agree to be bound by it. If You do not agree to be bound by these Terms of Service, please leave the Website/Mobile Application immediately. DDPL only agrees to provide use of this Website/Mobile Application and Services to You if You assent to these Terms of Service. Further, based on the Services obtained by a User, additional terms and conditions in respect of the specific Services may apply, which shall be deemed an agreement between the Users and DDPL.

ABOUT THE SITE

The Website/Mobile Application is an online store which carries out sale of the Natural PolishedDiamonds. We reserve the right to refuse service or refuse to sell the products on the Website/Mobile Application at our sole discretion to anyone for any reason at any time.

The Website/Mobile Application does not screen or censor the users who register on and access the Website/Mobile Application. You assume all risks associated with dealing with other users with whom you come in contact through the Website/Mobile Application. You agree to use the Website/Mobile Application only for lawful purposes without infringing the rights or restricting the use of this Website/Mobile Application by any third party.

LICENSE TO USE WEBSITE/MOBILE APPLICATION

DDPL may provide You with certain information as a result of Your use of the Website/Mobile Application or Services exclusively for natural polished diamonds. Such information may include, but is not limited to, documentation, data, or information on natural polished diamonds developed by the DDPL, and other materials which may assist in Your use of the Website/mobile application or Services ("DDPL Materials"). Subject to these Terms of Service, the DDPL grants You a non-exclusive, limited, non-transferable and revocable license to use the DDPL Materials solely in connection with Your use of the Website/Mobile Application and Services. DDPL Materials may not be used for any other purpose and this license terminates upon Your cessation of use of the Website/Mobile Application or Services or at the termination of these Terms of Service.

Any unauthorized use by you shall terminate the permission or license granted to you by the Website/Mobile Application and You agree that you shall not bypass any measures used by DDPL to prevent or restrict access to the Website/Mobile Application.

INTELLECTUAL PROPERTY

You agree that the Website/Mobile Application and all Services provided by DDPL are the property of DDPL, including all copyrights, trademarks, trade secrets, patents and other intellectual property ("DDPL IP") for the business of natural polished diamonds. You agree that the DDPL owns all right, title and interest in and to the DDPL IP and that You will not use the DDPL IP for any unlawful or infringing purpose. You agree not to reproduce or distribute the DDPL IP in any way, including electronically or via registration of any new trademarks, trade names, service marks or Uniform Resource Locators (URLs), without express written permission from DDPL.

  • In order to make the Website/Mobile Application and Services available to You, You hereby grant DDPL a royalty-free, non-exclusive, worldwide license to copy, display, use, broadcast, transmit and make derivative works of any content You publish, upload or otherwise make available to the Website/Mobile Application ("Your Content"). DDPL claims no further proprietary rights in Your Content.

  • If You feel that any of Your intellectual property rights have been infringed or otherwise violated by the posting of information or media by another of Our users, please contact Us and let Us know.

USER OBLIGATIONS

As a user of the Website/Mobile Application or Services, You may be asked to register with Us. When You do so, You will choose a user identifier, which may be Your email address or another term, as well as a password. You may also provide personal information, including, but not limited to, Your name only required for the business of natural polished diamonds. You are responsible for ensuring the accuracy of this information. This identifying information will enable You to use the Website/Mobile Application and Services. You must not share such identifying information with any third party and if You discover that Your identifying information has been compromised, You agree to notify Us immediately in writing. Email notification will suffice. You are responsible for maintaining the safety and security of Your identifying information as well as keeping Us apprised of any changes to Your identifying information. The billing information You provide us, including payment or bank wire details and billing address, is subject to the same confidentiality and accuracy requirements as the rest of Your identifying information. The purposes for which DDPL may use the Information, including but not limited to:

  • Processing Applications or Orders and Invoices for the business of natural polished diamonds

  • Providing services to facilitate trade (or otherwise), and providing business professionals with contact and business information

  • Facilitating our Operations, e.g., by incorporating the information and data into our Database, Conduct Analysis / Research related to the business of natural polished diamonds

  • Verifying your identity in events organized by DDPL (whenever necessary)

We may conduct direct marketing via fax, email, direct mail, telephone and other means of communication whether now or hereafter known or send e-newsletters to you. You may choose not to receive promotional materials, by simply notifying us (see below for contact details), and we will cease to do so.

Providing false or inaccurate information or using the Website/Mobile Application to further fraud or unlawful activity is grounds for immediate termination of these Terms of Service. The DDPL reserves the right to refuse service, terminate accounts, or remove or edit content in its sole discretion.

ACCEPTABLE USE

You agree not to use the Website/Mobile Application for any unlawful purpose (except the exclusive purpose of business related to purchase of natural polished diamonds) or any purpose prohibited under this clause. You agree not to use the Website/Mobile Application in any way that could damage the Website/Mobile Application, Services or general business of DDPL.

  • You further agree not to use the Website/Mobile Application or Services:

    • To violate any intellectual property rights of the DDPL or any third party.

    • To upload or otherwise disseminate any computer viruses or other software that may damage the property of another.

    • To perpetrate any fraud.

    • To engage in or create any unlawful gambling, sweepstakes, or pyramid scheme.

    • To unlawfully gather information about others.

You are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to infringe on any third party's intellectual property or proprietary rights, or rights of publicity or privacy, whether knowingly or unknowingly; (d) to submit false or misleading information or any content which is defamatory; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related Website/Mobile Application, other Website/Mobile applications, or the Internet; (h) to spam, phish, pharm, pretext, spider, crawl, or scrape; (i) for any obscene or immoral purpose; or (j) to interfere with or circumvent the security features of the Service or any related Website/Mobile Application, other Website/Mobile Applications, or the Internet; We reserve the right to terminate your use of the Service or any related website/mobile application for violating any of the prohibited uses.

COMMUNICATION

You understand that each time use the Website/Mobile Application in any manner, you agree to these Terms. By agreeing to these Terms, you acknowledge that you are interested in availing and the products of natural polished diamondswhich are selected and given consent to receive communications via phone or electronic records from the Website/Mobile Application including e-mail messages telling you about products offered by the Website/Mobile Applicationand understanding your requirements. Communication can also be by posting any notices on the Website/mobile application. You agree that the communications sent to You by the Website/Mobile Application shall not be construed as spam or bulk under any law prevailing in any country where such communication is received.

PRIVACY INFORMATION

Through Your Use of the Website/Mobile Application, you may provide Us with certain information. By using the Website/Mobile Application or the Services, you authorize DDPL to use Your information in India and any other country where We may operate.


  • Information We May Collect or Receive: When You register for an account, You provide Us with a valid email address and may provide Us with additional information, such as Your name or business registration number. Depending on how You use Our Website/Mobile Application or Services, We may also receive information from external applications You use to access Our Website/mobile application, or We may receive information through various web technologies, such as cookies, log files, clear gifs, web beacons or others.

  • How We Use Information: We use the information gathered from You to ensure Your continued good experience on Our website/Mobile Application, including through email communication. We may also track certain of the passive information received to improve Our marketing and analytics, and for this, We may work with third-party providers.

  • How You Can Protect Your Information: If You would like to disable Our access to any passive information We receive from the use of various technologies, You may choose to disable cookies in Your web browser. Please be aware that DDPL will still receive information about You that You have provided, such as Your email address. If You choose to terminate Your account, the information will remain with DDPL.

COMPLIANCE WITH EUROPEAN UNION GENERAL DATA PROTECTION REGULATION (GDPR)

This section applies to you if you are in the European Union only. You may be granted the following enhanced rights under the General Data Protection regulation (the “GDPR”), which came into force on 25 May 2018. Detailed information on your rights under the GDPR can be found in:http://ec.europa.eu/justice/data-protection/index_en.htm.The Website/mobile application of DDPL and Services are compliance for such standard and its implementation, Hence, you are requested to agree the compliance of the same during and after the business transactions, inquiries, communication, etc.

SHIPPING/DELIVERY/RETURN POLICY

DDPL ships goods through well-known shipping companies (FedEx, Malca Amit, Brinks, etc.). All our shipments are insured, if you want us to ship by using your account then all insurance and other cost associated with it will be in your account. We offer Free shipping on purchase of 10000/- USD and above to normal destination. In remote and high-risk location where shipping cost is very high we may ask client to bear part of it or full.DDPL may charge shipping either from India, Hong Kong, New York or Belgium (as per the physical location of diamonds) to your preferable location. No shipping charges applicable if diamonds are collected personally from our affiliated offices. Our Products and Goods will be shipped strictly to the destination provided and approved by customer. It’s prior responsibility of the customer to check and update the shipping and billing information. Shipment or Pickup date may vary after successful acceptance and confirmation of your order, it depends on physical location of diamond and from which affiliated office you want us to make shipment or pickup for you. DDPL will follow the information provided for shipping and billing. Shipment will be made immediately after receiving full payment of the ordered product. DDPL will be liable to pay only Freight and insurance of the shipped product. Other applicable taxes, duty etc. is customer’s liability. DDPL may ship purchased product from any of our regional or affiliated offices.

Return: As a loyal customer, DDPL wants you to be satisfied with your purchase experience with us. So DDPL provide return policy. If, for any good reason, you decide not to keep the purchased diamond(s), DDPL will accept it back in its original condition. You must inform us within 2 business days from the date of receipt of the diamond and return it within 7 business days for a refund from the date of receipt. If you fail to follow the above norm then you will not be entitled for refund. Packaging: Including all original packaging and materials, and if your purchase is of certified diamond, you must include the certificate with your return, or you may be liable for the cost of certification and cost associated with it. Insure the Package: All items being sent back to DDPL must be insured. We are not responsible for items lost or damaged while shipping. You may use any carrier of your choice to send back your item. Once your returned item is inspected by our trained staff, your refund will be promptly processed. Please note that items showing signs of wear or those that have been altered, engraved or damaged in any way cannot be accepted for return. We will refund the full cost of the item excluding shipping**, handling and insurance charges. Refunds will be made using the mode of payment used in the original purchase.

We will make reimbursements for returns without undue delay, and not later than (i) 30 days after the day we received back from you any goods supplied; or(ii) (if earlier) 30 days after the day you provide evidence that you have returned the goods; or(iii) if there were no goods supplied, 30 days after the day on which we are informed about your decision to cancel this contract.We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

CONFLICT FREE POLICY

DDPL and its Associates are Manufacturer &Direct Distributor of High-Quality Diamonds, DDPL buys Rough Diamonds from legislative source which are compliant with UN resolution. As a De Beers Group Sight-holder and Alrosa Alliance, DDPL has a zero-tolerance policy toward conflict Diamonds which prevent illegal Diamond trade.

DATA LOSS

The DDPL does not accept responsibility for the security of Your account or content. You agree that Your use of the Website/mobile application or Services is at Your own risk.

INDEMNIFICATION

You agree to defend and indemnify the DDPL and any of its affiliates (if applicable) and hold Us harmless against any and all legal claims and demands, including reasonable attorney's fees, which may arise from or relate to Your use or misuse of the Website/mobile application or Services, Your breach of these Terms of Service, or Your conduct or actions. You agree that the DDPL shall be able to select its own legal counsel and may participate in its own defense, if the DDPL wishes.

SPAM POLICY

You are strictly prohibited from using the Website/mobile application or any of the DDPL's Services for illegal spam activities, including gathering email addresses and personal information from others or sending any mass commercial emails.

MODIFICATION & VARIATION

The DDPL may, from time to time and at any time without notice to You, modify these Terms of Service. You agree that the DDPL has the right to modify these Terms of Service or revise anything contained herein. You further agree that all modifications to these Terms of Service are in full force and effect immediately upon posting on the Website/mobile application and that modifications or variations will replace any prior version of these Terms of Service, unless prior versions are specifically referred to or incorporated into the latest modification or variation of these Terms of Service.

  • To the extent any part or sub-part of these Terms of Service is held ineffective or invalid by any court of law, You agree that the prior, effective version of these Terms of Service shall be considered enforceable and valid to the fullest extent.

  • You agree to routinely monitor these Terms of Service and refer to the Effective Date posted at the top of these Terms of Service to note modifications or variations. You further agree to clear Your cache when doing so to avoid accessing a prior version of these Terms of Service. You agree that Your continued use of the Website/mobile application after any modifications to these Terms of Service is a manifestation of Your continued assent to these Terms of Service.

  • In the event that You fail to monitor any modifications to or variations of these Terms of Service, You agree that such failure shall be considered an affirmative waiver of Your right to review the modified Agreement.

ENTIRE AGREEMENT

This Agreement constitutes the entire understanding between the Parties with respect to any and all use of this Website/mobile application. This Agreement supersedes and replaces all prior or contemporaneous agreements or understandings, written or oral, regarding the use of this Website/mobile application.

SERVICE INTERRUPTIONS

The DDPL may need to interrupt Your access to the Website/mobile application to perform maintenance or emergency services on a scheduled or unscheduled basis. You agree that Your access to the Website/mobile application may be affected by unanticipated or unscheduled downtime, for any reason, but that the DDPL shall have no liability for any damage or loss caused as a result of such downtime.

LIMITATION ON LIABILITY

The DDPL is not liable for any damages that may occur to You as a result of Your use of the Website/Mobile Application or Services, to the fullest extent permitted by law.

GENERAL PROVISIONS:

  • LANGUAGE: All communications made or notices given pursuant to these Terms of Service shall be in the English language.

  • JURISDICTION, VENUE & GOVERNING LAW:Through Your use of the Website/mobile application or Services, You agree that the laws of the India shall govern any matter or dispute relating to or arising out of these Terms of Service, as well as any dispute of any kind that may arise between You and the DDPL, with the exception of its conflict of law provisions. In case any litigation specifically permitted under these Terms of Service is initiated, the Parties agree to submit to the exclusive jurisdiction of the courts at Surat, India. The Parties agree that this choice of law, venue, and jurisdiction provision is not permissive, but rather mandatory in nature.

  • ASSIGNMENT: This Agreement, or the rights granted hereunder, may not be assigned, sold, leased or otherwise transferred in whole or part by You. Should these Terms of Service, or the rights granted hereunder, by assigned, sold, leased or otherwise transferred by the DDPL, the rights and liabilities of the DDPL will bind and inure to any assignees, administrators, successors and executors.

  • SEVERABILITY: If any part or sub-part of these Terms of Service is held invalid or unenforceable by a court of law or competent arbitrator, the remaining parts and sub-parts will be enforced to the maximum extent possible. In such condition, the remainder of these Terms of Service shall continue in full force.

  • NO WAIVER: In the event that We fail to enforce any provision of these Terms of Service, this shall not constitute a waiver of any future enforcement of that provision or of any other provision. Waiver of any part or sub-part of these Terms of Service will not constitute a waiver of any other part or sub-part.

  • HEADINGS FOR CONVENIENCE ONLY: Headings of parts and sub-parts under these Terms of Service are for convenience and organization, only. Headings shall not affect the meaning of any provisions of these Terms of Service.

  • NO AGENCY, PARTNERSHIP OR JOINT VENTURE: No agency, partnership, or joint venture has been created between the Parties as a result of these Terms of Service. No Party has any authority to bind the other to third parties.

  • FORCE MAJEURE: The DDPL is not liable for any failure to perform due to causes beyond its reasonable control including, but not limited to, acts of God, acts of civil authorities, acts of military authorities, riots, embargoes, acts of nature and natural disasters, and other acts which may be due to unforeseen circumstances.

  • ELECTRONIC COMMUNICATIONS PERMITTED: Electronic communications are permitted to both Parties under these Terms of Service, including e-mail or fax. For any questions, concerns, or disputes, You agree to contact Us in a timely manner at the following: support@ddpl.com. If You are unhappy with anything You have purchased on Our Website/mobile application, You may do the following:

BID POLICY:

  • DDPL is bound to declare result of your Bid in 24 Hrs. or within 1 working day after receiving your Bid.

  • It may take 3-5 working days to ship our goods/polished diamonds after successful acceptance of Your Bid,as some of the diamondsmight be in GIA or other laboratory or in shipment from GIA or other laboratory to DDPL.

  • Shipment or Pickup date may vary after successful acceptance and confirmation of your bid, it depends on physical location of diamond and from which affiliated office you want us to make shipment or pickup for you.

  • DDPL reserves the right to accept, decline or verify the validity of Bid and to disqualify any, who tampers with the bid process or who places bid that is not in accordance with these policies

  • Once DDPL accepts bid, bidding party have to honor the bid and purchase diamond as per bid price. In failing so DDPL may block party from our online inventory website.

  • Additional discount, shipping and payment will be applicable as per the Pricing Policy, Shipping Policy and Payment Policy.

  • You agree to monitor your method of payment. Shipment costs and dates are subject to change from the costs and dates you have quoted due to unforeseen circumstances.

ORDER POLICY:

  • DDPL reserves the right to reject or cancel an order for any reason, including errors or omissions in the information you provide to us. If DDPL does so after payment has been processed, DDPL will issue a refund to you in the amount of the purchase Price.

  • Conformation of the order is subjected to the availability of the product.

  • Once you have placed an order it will not be changed but may cancel if shipment has not been done.

POLICY ON SHIPPING:

  • DDPL ships goods through well-known shipping companies (FedEx, Malca Amit, Brinks, etc.). All our shipments are insured, if you want us to ship by using your account then all insurance and other cost associated with it will be in your account.

  • We offer Free shipping on purchase of 10000/- USD and above to normal destination. In remote and high risk location where shipping cost is very high we may ask client to bear part of it or full.

  • DDPL may charge shipping either from Hong Kong, New York or Belgium (as per the physical location of diamonds) to your preferable location.

  • No shipping charges applicable if diamonds are collected personally from our affiliated offices.

  • Our Products and Goods will be shipped strictly to the destination provided and approved by customer. It’s prior responsibility of the customer to check and update the shipping and billing information.

  • Shipment or Pickup date may vary after successful acceptance and confirmation of your order, it depends on physical location of diamond and from which affiliated office you want us to make shipment or pickup for you.

  • DDPL will follow the information provided for shipping and billing. Shipment will be made immediately after receiving full payment of the ordered product.

  • DDPL will be liable to pay only Freight and insurance of the shipped product. Other applicable taxes, duty etc. is customer’s liability.

  • DDPL may ship purchased product from any of our regional or affiliated offices.

POLICY ON PAYMENT:

  • DDPL accepts payment only by bank wire.Bank charges and transaction cost must be bear by payee, all short and surplus payment will be adjusted in next business transaction with the same customer.

  • All late payment will be charged at rate of 1% per month and early payment will be given at rate of 1% per month. Total amount as per the late/early days of payment will be calculated and charges will be adjusted in next business transaction with the same customer

  • All applicable taxes and duties are to be paid by the customer.

  • In case wire transfer payment, your payment must reach to us within 3 working days after order is confirmed by us. We may cancel your order in case of payment delay.

Policy on Pricing:

  • DDPLhas fix pricing policy. DDPLusually offers discounts on high volume as per the below table.

  • Blind purchase (confirming without physically checking diamond) will be given 1% additional discount on total value.

  • New Price Policy

    Volume Disc System (Amount in USD) Discount % (on Value) Terms and Conditions
    0 10000 0 Shipping Cost on Customer
    10001 20000 0.25 + Free Shipping Up to 70 USD
    20001 50000 0.50 + Free Shipping Up to 150 USD
    50001 75000 0.75 Free Shipping
    75001 100000 1.00 Free Shipping
    100001 125000 1.50 Free Shipping
    125001 150000 1.50 Free Shipping
    150001 200000 2.00 Free Shipping
    200001 300000 2.50 Free Shipping
    300001 400000 3.00 Free Shipping
    400001 500000 3.50 Free Shipping
    500001 1000000 4.00 Free Shipping
    1000001 - 5.00 Free Shipping
  • In case of return for any reason. Invoice will be recalculated for volume discount and reissued after deducting return goods amount.

    Example, If purchase value is $11,000/-and the Volume Discount is 0.25%, and later on if $3,000/-goods is returnedback, then the same invoice will be recalculated after deduction of returned goods value and invoice value will be again calculated with applicable discount as per the new volume.

  • All prices are in USD excluding Local taxes and duties if applicable.

  • Seldom, there could be human error, system or typographical errors, in the data uploaded, including the prices and may be the information is displayed inaccurately. Such errors may occur despite our all the possible effort to avoid them. DDPL reserve the right to rectify any and/ or all such errors when they occur and we do not accept such inaccurate or incorrect information especially pertaining to prices. In case a diamond’s listed price is lower or higher than the actual price, DDPL will, either contact you for instructions before shipping or cancel the order and notify you of such cancellation. This decision is at our sole discretion. In such cases, if the product is already shipped, you will the difference between the actual and charged price will be paid by the concerning side or return the goods in accordance to business ethics. The prices are subject to change without prior notice. In case of any questions, please feel free to contact our customer service manager at support@ddpl.com

RETURN POLICY:

  • Return : As a loyal customer,DDPL wants you to be satisfied with your purchase experience with us. So DDPL provide return policy. If, for any good reason, you decide not to keep the purchased diamond(s), DDPL will accept it back in its original condition. You must inform us within 2 business days from the date of receipt of the diamond and return it within 7 business days for a refund from the date of receipt. If you fail to follow the above norm then you will not be entitled for refund.

  • Packaging : Including all original packaging and materials, and if your purchase is of certified diamond, you must include the certificate with your return, or you may be liable for the cost of certification and cost associated with it.

  • Insure the package : All items being sent back to DDPLmust be insured. We are not responsible for items lost or damaged while shipping. You may use any carrier of your choice to send back your item. Once your returned item is inspected by our trained staff, your refund will be promptly processed. Please note that items showing signs of wear or those that have been altered, engraved or damaged in any way cannot be accepted for return. We will refund the full cost of the item excluding shipping**, handling and insurance charges.Refunds will be made using the mode of payment used in the original purchase.

POLICY ON CONFLICT FREE BUSINESS TRANSACTIONS:

DDPL and its Associates are Manufacturer & Direct Distributor of High-Quality Diamonds, DDPL buys Rough Diamonds from legislative source which are compliant with UN resolution. As a De Beers Group Sight-holder and Alrosa Alliance, DDPL has a zero-tolerance policy toward conflict Diamonds which prevent illegal Diamond trade.